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Trailer Toad was founded around serving our customers
I will do everything I can to answer your questions before the sale (no matter how many calls it takes), during the installation and after you are "on the road". My personal service never ends with the sale, it begins with the sale and customer- Jok Nicholson, company founder/owner.
Personal Tech Support
I can't say 24/7 but you can call, text or email me 24/7 and I will respond, personally ASAP! 319-404-7001 trailertoad1@yahoo.com
Tech Questions we get the most often and some answers.
1. Q: I got it setup and when I tow it seems to wander around a bit too much. A: First, check all fasteners, check tire pressures on Trailer Toad and trailer. This is usually caused by too much "lift or tension" on the WD bars. What is happening is the Toad is not carrying enough weight, causing it to want to wander (like an empty trailer). Soften the WD bar tension one chain link or one hole on Equalizer style. This will put more weight on the Toad.
2. Q: The Toad wants to "shimmy" when I first start to get up to speed or it wants to "shimmy" as I slow down. A: This is usually a worn out or broken stabilizer shock. If you have time to take one end of each shock off you can see if they "feel" the same when pushing in and out. If you are on the highway, just drop the Reverse Pins down, proceed to a safer spot to inspect it.
Personal Tech Support- cont'd.
3. Q; I found one of the stabilizer shocks is leaking or damaged what are my options? A. You can drop the Reverse Pins down to keep axle stable but it will have a small effect on handling, especially corners as the axle will skid instead of follow you. Our new OEM steering Stabilizer is built for us by Skyjacker. These are custom built and we can ship them to you the nexct day. The Skyjacker steering Stabilizer has urethane bushings, larger shaft and piston and stiffer dampening. (If you are in a "predicament" and have a broken or leaking stabilizer shock a local parts store might have a Monroe #SC2928, it will bolt on.)
4. Q: How often do I need to service the wheel bearings and hubs? A: Duratek Axles recommends every 5000 miles on the 3500HD and 8000 miles on the 5000SD or once a year to make sure there is not a moisture issue. Our axles are equipped with Duratek E-Z Lube spindles but we recommend standard wheel bearing service and inspection. If you choose to use the EZ Lube, with some patience you can pop the cap off the hub and use a grease gun with proper wheel bearing grease to slowly push some new grease in and EZ Lube will slowly force the old grease out the front through the opening in the cap.
5. Q: If I need axle or hub parts are they available at NAPA or other auto/trailer supply stores? A: YES- the 3500HD uses a Duratek 3500-lb (Dexter #10 axle) and the 5000SD uses a Duratek 6000-lb (Dexter #12 axle). Very common components. We stock them as well.
3500HD bearings: outer L44649; inner L68149; seal 31-171255TBG.
5000SD bearings: outer 15123; inner 25580; seal 31-22333TBG.
We have pre-greased assembled idler hubs, for both Toads.
Replacement & Service Parts info.
We try to keep all the spare parts you might need in stock and ready to ship. Here are the most common; We have them listed in our Store if you want some spare parts now.
**Replacement Fenders.
**Wheel Bearing kits w/seals.
**Trailer Wiring Extension Cords.
**Drawbars (shanks) several sizes.
**T-Handles and Kickstands.
**Severe Duty stabilizer shocks.
**Front Stabilizer Bar Kits.
Check out our Store but phone in the orders please!
Selecting a weight-distribution hitch and how to get the right one.
We are factory-direct distributors for Progress Mfg "Equalizer WD Hitches and now Weigh-Safe WD hitches.. We feel these are the strongest WD hitches for 2" or 2.5" receiver hitches. The picture above is a Equalizer 1400/14,000 with the Rear Hitch Extension kit installed. *We now offer special adapter plates that allow you to use the heaviest WD hitch available, the Weigh-Safe 22,500-lb system for trailers 22,000 lbs and up. Call for quote.
We offer 8-lug hubs, HD tire and wheel options. Here is the info:
We carry a large selection of replacement hubs and bearings for the 3500HDs and 5000SDs. plus every type of front shank to match your recever hitch height.
Is your Hitch strong enough? Let's make sure. Don't let this happen.
This was a factory-installed erceiver hitch on a motorhome. Rated at 10,000 lbs, the main tube was poorly welded to the frame brackets. !!!Check your receiver hitches often, a LOT OF EXPENSIVE THINGS ARE IN THE TRAILER BEING PULLED BY IT!
Ordering your Trailer Toad; simple as 1-2-3